Stepwise technical guide on Fixing QuickBooks Error 6000 77

Think of a situation in which you need to do some urgent work with QuickBooks, but you aren’t even able to open it, Sounds pretty annoying!! In recent days, many users have reported QuickBooks Error 6000 77 while attempting to open QuickBooks Desktop or company files on their systems. The error code pops up on the computer screen with an error message, which reads, “We’re sorry. QuickBooks encountered a problem.” Generally, QuickBooks Error 6000 77 occurs when there is some damage done to the folder that contains the company file. Therefore, it is necessary for users to resolve such kinds of company file errors as soon as possible, or else they can lead to a massive loss of company file data.

Want to get rid of QuickBooks Error 6000 77 without going through the tiresome process of troubleshooting? Get in touch with the QuickBooks support team by giving us a call at our customer support number 1-855-856-0042

What are the reasons that prompt Error 6000 77 While opening a company file?

As we have already mentioned that the Error 6000 77 While opening a company file often occurs when the folder containing the QuickBooks company file gets corrupted or damaged. However, there are a number of other reasons also that can prompt the error, such as:

  • .ND and .TLG configuration files that allow QuickBooks to access the company file might have been damaged or corrupted.

What should be done to fix QuickBooks Error 6000 77?

Solution 1) Create a new folder to save the company file

  • Open the Windows File Explorer by pressing Windows + E keys on the keyboard and then click on the C: drive to open it.
  • In the C: drive, right-click on empty space, hover over the New option, and then choose the Folder option from the drop-down list of options.
  • Now, Right-click the folder that you have created, choose the Rename option, and give a name to the created folder such as QBtest123.
  • Open the folder that contains the company file and right-click the company file (with the .qbw extension)
  • From the drop-down list of options, you need to choose the Copy option.
  • Open the QBtest123 folder, right-click on the empty space and select the Paste option.
  • At last, you need to set Windows access permissions to share company files.

Note: To set Windows access permissions to share company files, follow the below-mentioned steps:

  • Right-click the QBtest123 folder and choose the Properties option.
  • Select the Security tab and then hit the Edit button.
  • Choose QBDataServiceUserXX ( XX denotes the version of the QuickBooks) and then mark the Full Control check-box.
  • Now, click on Allow and then hit the Apply button.
  • At last, hit the OK button.
  • Now, try to open QuickBooks Desktop and access the company file from the new location (QBtest123).

Solution 2) Make changes to the names of .ND and .TLG files

  • Navigate to the following path: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files, to access the folder that stores the company file.
  • Look for the files with the same file name as the company file but with the extensions .ND and .TLG. ( For example, company_file.qbw.nd or company_file.qbw.tlg)
  • Right-click the .tlg/.nd file and choose the Rename option.
  • Add the text “.old” after the file extension and press the Enter key.


Even after implementing all the steps mentioned above, if you are unable to resolve QuickBooks Error 6000 77, then there is a great possibility that the company file has been damaged or is stored on an external removable drive. We suggest you run the QuickBooks File Doctor tool from the QB tool hub and check whether this resolves the error. You can also reach our QuickBooks support team by dialing 1-855-856-0042. Our QuickBooks error experts will make the entire troubleshooting process a piece of cake for you.

Related Articles

Back to top button

Adblock Detected

Please consider supporting us by disabling your ad blocker